Legal, without the fine-print maze.

By accessing or using any Arbieter service — including this website, Arbieter Brain, Arbieter Marketing, or any consulting engagement — you agree to these Terms of Service ("Terms"). If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the services.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use Arbieter's Products. Access to the Products is by invitation or arrangement with Arbieter.

You are responsible for maintaining the security of your account credentials. You must notify us promptly if you become aware of any unauthorised access to your account.

Customers who access the Products do so through a workspace. The customer (the organisation or individual that has established the workspace) is responsible for:

• all use of the Products within their workspace, including by authorised users;
• ensuring that all authorised users comply with these Terms;
• the accuracy, legality and appropriateness of all content, data and information uploaded or processed within their workspace;
• ensuring they have the necessary rights, authority and lawful basis to upload, process or instruct Arbieter to process any information within the Products; and
• maintaining appropriate internal access controls and user management.

You may use the Products only for lawful purposes and in accordance with these Terms. You must not:

• use the Products for any unlawful purpose or in violation of applicable laws or regulations;
• upload or process content that you do not have the right to use;
• engage in conduct that is deceptive, misleading, harassing, defamatory or abusive;
• attempt to gain unauthorised access to any part of the Products or any related systems;
• attempt to reverse engineer, decompile or extract source code from any part of the Products;
• use the Products to develop a competing product or service;
• transmit malware, viruses or any harmful code; or
• use the Products in a manner that unreasonably interferes with other customers' use of the services.

Arbieter Brain is an AI-powered knowledge workspace that allows customers to upload documents and other content and ask questions of that knowledge base using AI. Customers:

• retain ownership of all content they upload to their workspace;
• are responsible for ensuring that uploaded content does not infringe the intellectual property rights of third parties;
• are responsible for ensuring that any personal information uploaded to the workspace is handled in accordance with applicable privacy laws and with appropriate authority; and
• acknowledge that AI-generated responses may be inaccurate and should be verified before being relied upon.

Arbieter Marketing provides tools for lead discovery, business analysis, campaign management, AI-assisted outreach generation and sales pipeline tracking. Customers:

• are responsible for ensuring that their use of the lead discovery and outreach features complies with applicable marketing, privacy, anti-spam and communications laws in all relevant jurisdictions;
• must not use Arbieter Marketing to send unsolicited commercial communications to individuals in violation of applicable law;
• must not use prospect data obtained through Arbieter Marketing to harass, deceive or engage in any unlawful conduct toward business contacts;
• acknowledge that AI-generated outreach drafts require human review before use and must be edited appropriately to ensure accuracy; and
• are responsible for maintaining any required suppression lists and honouring opt-out requests from business contacts.

Arbieter provides tools and drafts only. Arbieter does not send communications on behalf of customers and is not responsible for the content of outreach sent by customers.

Customers retain all rights in the content they upload to the Products ("Customer Content"). By uploading Customer Content, you grant Arbieter a limited, non-exclusive licence to process and use that content solely for the purpose of providing the Products to you.

Arbieter does not claim ownership of Customer Content. Arbieter will not use Customer Content to train AI models. Third-party AI providers used to deliver the Products operate under their own terms, and Arbieter selects providers whose terms are consistent with this commitment.

The Products use third-party service providers to deliver functionality including cloud infrastructure, database and authentication, AI processing, and business information APIs. Categories of provider are described in the Service Providers section of our Privacy Policy.

Arbieter is not responsible for the availability, accuracy or conduct of third-party services. Your use of third-party services integrated with the Products may be subject to those providers' own terms and privacy policies.

AI features within the Products are provided as tools to assist human decision-making. You acknowledge and agree that:

• AI-generated output — including analysis, scores, summaries, recommendations and outreach drafts — may be inaccurate, incomplete, biased or otherwise unsuitable for your specific circumstances;
• AI output does not constitute professional, legal, financial or other specialist advice;
• you are responsible for reviewing AI output before using it for any consequential purpose; and
• Arbieter makes no representation or warranty about the accuracy, completeness or suitability of AI-generated output.

All intellectual property rights in the Products, including software, design, trademarks, and documentation, are owned by or licensed to Arbieter. Nothing in these Terms transfers any Arbieter intellectual property rights to you.

You retain all intellectual property rights in Customer Content. AI-generated output produced from your inputs using the Products is provided to you for your use, subject to applicable third-party provider terms.

Access to certain Products or features may require a subscription or payment. Applicable fees, payment terms and billing arrangements will be communicated separately and confirmed in writing prior to any charges being applied. All fees are exclusive of applicable taxes unless stated otherwise.

Arbieter may modify, update, add to or remove features of the Products at any time. We will use reasonable efforts to communicate material changes to active customers with reasonable notice.

We do not guarantee uninterrupted availability of the Products. Downtime may occur due to maintenance, third-party service disruptions or other factors beyond our control.

Arbieter may suspend or terminate access to the Products, in whole or in part, if:

• you materially breach these Terms and fail to remedy the breach within a reasonable period after notice;
• continued access creates a security risk or legal risk for Arbieter or other customers; or
• you fail to pay applicable fees.

You may stop using the Products at any time. Provisions of these Terms that by their nature should survive termination will do so, including intellectual property, limitation of liability and governing law.

The Products are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Arbieter does not warrant that the Products will be error-free, uninterrupted, or that any particular result will be achieved. AI output is provided without any guarantee of accuracy.

To the maximum extent permitted by applicable law, Arbieter's aggregate liability to you arising out of or in connection with the Products or these Terms will not exceed the fees paid by you to Arbieter in the 12 months preceding the claim.

Arbieter will not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, death or personal injury caused by negligence, or statutory consumer guarantees where applicable.

You agree to indemnify and hold harmless Arbieter and its personnel from any claims, losses, damages, costs (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law; (c) Customer Content you upload or process; or (d) your use of the Products in a manner not authorised by these Terms.

These Terms are governed by applicable law. The jurisdiction applicable to your engagement with Arbieter will be specified in any written service agreement or order confirmation. Any disputes arising from these Terms that cannot be resolved by negotiation will be referred to the courts of the applicable jurisdiction.

We may update these Terms from time to time. Updated Terms will be posted at this URL with a revised "Last updated" date. Continued use of the Products after the effective date constitutes acceptance of the updated Terms. Material changes will be communicated to active customers.

Questions about these Terms: info@arbieter.com

Arbieter is committed to respecting privacy rights. Depending on where you are located and your relationship with us, different rights may apply to the personal information we hold about you.

This section covers rights under Australian privacy law and rights that may apply to individuals in the European Economic Area, United Kingdom or other jurisdictions with relevant privacy legislation.

Arbieter handles personal information in accordance with applicable Australian privacy law, including the Australian Privacy Principles where they apply.

If you are in Australia and believe we have not handled your personal information appropriately, you may contact us first. If we do not resolve your concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you are located in the European Economic Area or the United Kingdom, and Arbieter processes your personal data in circumstances where the GDPR or UK GDPR applies, the following rights may be available to you:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete personal data.
• Right to erasure — to request deletion of your personal data in certain circumstances (including where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing).
• Right to restrict processing — to request that we limit how we use your personal data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract and carried out by automated means.
• Right to object — to object to processing of your personal data where we rely on legitimate interests as the lawful basis, and in relation to direct marketing.
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

These rights are not absolute and may be subject to exemptions under applicable law. We will respond to requests within the timeframes required by applicable legislation.

Where GDPR applies, we process personal data on the following lawful bases depending on the context:

• Contract — where processing is necessary to deliver services under an agreement with you or your organisation.
• Legitimate interests — for business operations, product improvement, security, and direct marketing to existing or prospective customers (subject to your right to object).
• Legal obligation — where processing is required to comply with applicable law.
• Consent — where we have obtained your consent (for example, for certain marketing communications). You may withdraw consent at any time.

You may opt out of receiving direct marketing communications from Arbieter at any time by contacting us at info@arbieter.com or by following any unsubscribe mechanism provided in the communication.

If you are a business contact whose information has been collected for prospect outreach purposes, see also the Marketing & Prospect Data section.

To exercise any of the rights described in this section, contact us at:

• dpo@arbieter.com

Please include enough information to identify you and describe your request. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

If you are not satisfied with how we have handled a privacy matter, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

• Australia: Office of the Australian Information Commissioner — oaic.gov.au
• United Kingdom: Information Commissioner's Office — ico.org.uk
• European Union: your relevant national data protection authority.

Privacy law in various jurisdictions distinguishes between organisations that determine the purposes and means of processing personal data (controllers) and those that process data on behalf of and under the instructions of a controller (processors).

Arbieter acts as a controller in relation to:

• information about visitors to the Arbieter website;
• information about customers and prospective customers; and
• information we use for our own business administration, security and product improvement purposes.

Arbieter acts as a processor (or in some frameworks, a service provider) in relation to:

• Customer Content uploaded by customers to Arbieter Brain (documents, knowledge base content); and
• prospect and lead data that customers enter or import into Arbieter Marketing workspaces.

Where Arbieter acts as a processor, the customer is the controller responsible for the lawfulness of processing. Arbieter processes such data only as directed by the customer and as described in these Terms and this Privacy Policy.

Customers who use the Products to process personal information on behalf of their own businesses or their end customers are responsible for:

• ensuring they have an appropriate lawful basis under applicable privacy law to upload or process any personal information within the Products;
• ensuring they have the necessary rights and authority to upload and process Customer Content;
• providing any required notices to individuals whose information they upload or process; and
• handling data subject rights requests (access, erasure, etc.) that relate to personal information they control within their workspace.

Customers operating in jurisdictions where a formal data processing agreement or data processing addendum (DPA) is required (including under GDPR or UK GDPR) may request a DPA from Arbieter.

To request a DPA or discuss data processing arrangements, contact: dpo@arbieter.com

Where Arbieter acts as a processor, it uses its own subprocessors (third-party service providers) to deliver the Products. A current list is maintained in the Service Providers section of this page. Arbieter will notify customers of material changes to subprocessors where required by applicable law or contract.