Construction · Product Design
RFI Management
Dashboard
A dedicated workspace for construction teams to track, manage and resolve requests for information.
The Problem
RFIs are a communication lifeline on construction sites — and most teams manage them badly.
Requests for information are one of the most common and most important communication flows on a construction project. When an ambiguity arises in the documentation — a detail that needs clarification, a specification conflict, a change that needs authorisation — an RFI is raised. It needs to reach the right person, get a response within an agreed timeframe, and leave a documented record. Most construction teams manage this through a combination of email, spreadsheets and tribal knowledge. The result is missed deadlines, lost context, and no reliable visibility over what is outstanding.
The Thinking
The problem isn't information — it's flow.
The volume of RFIs on a large project can run into hundreds. The challenge is not the individual RFI — it's knowing, at any moment, which are open, which are overdue, who is responsible, and whether SLA commitments are being met. A well-designed system turns a fragmented communication process into a structured, visible workflow. The design question was: what does a construction team actually need to see, in a single view, to stay in control?
The Solution
A workspace built around the way construction teams actually work.
The dashboard gives construction teams a centralised inbox for incoming RFIs, automated assignment to the relevant discipline, real-time SLA tracking with visual indicators, and a complete audit trail for every item. The interface is designed to work at desk and on site — responsive across web, tablet and mobile.
The Outcome
What changes when RFI management becomes a system.
Construction teams have a single place to view every open, overdue and resolved RFI across a project.
Automated intake and assignment removes the manual steps that cause delays.
SLA compliance becomes visible — not something that has to be chased.
Built with: Next.js · TypeScript · Tailwind · Python